Last updated: 16 October 2026

At The Oakum, we respect your privacy and take care of the personal information you share with us. This policy explains how we collect, use and protect your information when you visit our website, shop with us, attend a workshop or get in touch.

The Oakum is an independent creative business operated by Luisa Tatoli, trading as The Oakum. I am responsible for the personal information collected through this website and my services.

Information we collect

We may collect:

• Your name, email address, telephone number and delivery address.

• Order details, workshop bookings and payment confirmations.

• Messages, enquiries and feedback.

• Website usage information collected through cookies.

We only ask for information relevant to providing our services.

How we use your information

We use your information to:

• Process orders, bookings and payments.

• Organise and deliver workshops, events and commissions.

• Respond to enquiries and provide customer support.

• Meet our legal and accounting obligations.

• Improve our website and services.

• Send newsletters and updates where you have agreed to receive them.

We process information where necessary to fulfil a contract, meet legal obligations, pursue legitimate business interests or, where appropriate, with your consent. Sensitive information, such as health-related accessibility requirements, is handled with additional care and an appropriate legal basis.

Sharing your information

We never sell your personal information.

We may share necessary information with trusted service providers, including Squarespace, payment processors, booking platforms and email services.

Some providers may process data outside the UK. Where required, appropriate safeguards are used to protect your information.

How long we keep your information

We keep personal information only for as long as necessary. Financial and transaction records are generally retained for six years. Other information, including enquiries, booking details and marketing preferences, is kept only for as long as needed for the relevant purpose or legal requirements.

Your rights

Under UK data protection law, you may have the right to access, correct or delete your personal information, restrict or object to its processing, request data portability and withdraw consent where applicable.

You can also object to the use of your information for direct marketing at any time.

To exercise your rights, please contact us using the details below. We will normally respond within one month.

If you are unhappy with how your information is handled, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses essential cookies and may use optional analytics or marketing cookies to understand how visitors use the site.

Where consent is required, optional cookies will only be used with your permission. You can manage your preferences through our website's cookie controls.

Updates to this policy

We may update this policy occasionally to reflect changes to our services or legal requirements.

Contact

Data controller: Luisa Tatoli, trading as The Oakum

Address: Unit 10, 778 High Road Leyton, London E10 6AE

For privacy-related enquiries or requests, please email us at theoakumcrafts@gmail.com or use our contact form.